Material ; 304 stainless steel 18k Real Gold Plated
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Frequently Asked Questions
We want you to be happy with your purchase! If for any reason you're not completely satisfied, you may return your item within 30 days of purchase for store credit only.
Please note
No cash or card refunds will be issued - store credit will be provided
For eligible returns Proof of purchase receipt or order number is required.
Store credit does not expire and can be applied toward any future purchase.
No refunds once a transaction is processed.
All orders are handmade or carefully inspected before shipping.
Please allow 3-7 business days for order processing before shipment.
Once shipped you will receive a tracking number via E-mail.
We offer standard and express shipping options at checkout.
Once shipped, you will receive a tracking number via email or text.
We are not responsible for lost, stolen, or delayed packages once in the hands of the carrier.
🚨 🚨 Any lost , stolen packages , you will need to contact the shipping carrier and file a claim with them.
Any delay packages you can contact Seraphine JBL and we will be more than happy to check tracking information for you.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
